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Back Office Supervisor

Pacific Dental Services (PD)
Closing date
Jan 13, 2022

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Front Office / Administrative
Contract Type
Job Type
Full Time
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Job Details


Now is the time to join Hasley Canyon Dental Group and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!


The primary role of the Back Office Supervisor is to provide training and guidance to Dental Assistants and support the success of the clinicians through effective delivery of the Perfect Patient Experience. Back Office Supervisor will train and develop all other dental assistants to perform a variety of patient care, laboratory, and administrative duties. This individual is responsible for maintaining appropriate and adequate general and specialty clinical supply in the dental practice, while simultaneously remaining fiscally responsible. The Back Office Supervisor must support the policies and goals of PDS, and thus participate in the growth and future of the company.


  • Effective leadership, coaching, mentoring, hire, train, develop, evaluate and terminate dental assistants in order to ensure the effective operation of the office
  • Develop the dental assistant team through support of learning plans and expansion of individual knowledge with regards to clinical technology and skill sets
  • Identify, create and implement process improvements to maximize the experience for the patient as well as create an efficient, effective day for the dentist
  • Actively participate in the Perfect Patient Experience for your region by demonstrating how to keep patients focused on optimal treatment while attending to their individual concerns, and promoting the good qualities of your doctor
  • Provide gap analysis and identify solutions to increase efficiency and ideal workforce ratios. Develop and implement a plan, including development of staff, to provide for efficient operations during Dental Assistant absences
  • Manage and approve time-off requests for the Dental Assistants in their office by analyzing business needs and/or seasonal trends. Primary point of contact for the Assistants to call due to any deviations from their assigned schedules
  • Partner with regional team and office management to determine and set office dates and times, and confirm Dental Assistant team assignments for the offices
  • Proactively communicate with the Specialists to determine any changes of staffing in their scheduled days due to vacations or time-off and adjust the travelling Dental Assistants schedule to mitigate any gaps in coverage. Ensure office and regional management is always aware of risk in inadequate coverage
  • Perform duties in accordance with the applicable state's Dental allowable functions
  • Manage infection control, sterilization and disinfection processes for all products, equipment, and patient rooms in accordance with the Centers for Disease Control (CDC) guidelines
  • Maintain a clean and sterile workplace creating an atmosphere where your patients feel comfortable assist the doctors
  • Maintain appropriate and adequate general and specialty clinical supply for all assigned dental practices; while simultaneously remain fiscally responsible by adhering to the established budget
  • Educate team on basic maintenance, as appropriate and ensure maintenance procedures are performed in a timely manner. For broken equipment, follow maintenance and repair guidelines
  • Other duties as assigned by Management


  • Equivalent to high school diploma or general education degree (GED), and specified training courses as mandated by state for certification, licensure, or registration required
  • As mandated by applicable state (e.g. coronal polish, x-ray exposure, s, pit and fissure sealant application, etc)
  • Associate degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience preferred


  • Medical, dental and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • Child care assistance
  • 401K
  • Paid time to volunteer in your local community

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.



Pacific Dental Services (PDS), one of the country’s leading dental support organizations, provides a full scope of business and administrative support services to dentists, including marketing, real estate, payroll, human resources, billing and accounting. Founded in 1994, PDS provides business support services for more than 530 dental practices across the United States.

In 2012, PDS was recognized by Inc. Magazine’s Hire Power Awards, ranking 4th on Inc.’s list of the “Top Ten Heroes of the American Economy.” PDS also ranked 1st on the Hire Power Awards list in the health industry and 2nd on Inc.’s list of top job creators in the State of California.

With PRIVATE PRACTICE+®, the innovative business model from PDS, clinicians have true autonomy --plus benefit from a support structure that is second to none. Every PDS-supported clinician has the autonomy to lead their team in Clinical Excellence, while the PDS business management team handles the administrative duties. PDS handles the business support services so clinicians can focus on what they love: dentistry.

Company Contact Information:

Pacific Dental Services, Inc.

17000 Red Hill Avenue

Irvine, CA 92614


Find Us
(860) 440-0635
Job Target
600 Summer Street
5th Floor
United States
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