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Customer Service Representative

Employer
Smile Brands
Location
El Cajon, California
Salary
Salary commensurate with experience
Closing date
May 31, 2023

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Position
Front Office / Administrative
Contract Type
Permanent
Job Type
Full Time

Job Details

Smile Brands Inc. is looking for a Customer Service Representative to join our team in Irvine, CA. to support our dental offices and patients with financing.

  • Professionally handle inbound/outbound calls from internal and external customers.
  • Ability to multi-task and switch gears while maintaining organization and providing excellent customer service.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Understand customer's account and business rules to provide accurate information to our customers.
  • Data entry, administrative and processing experience recommended.
  • Assist with projects as needed.

Company

We are at over 650 affiliated dental offices all focused on a single mission; delivering Smiles For Everyone®. Smiles for patients, providers, employees, community partners. Everyone. Our entire culture is designed to promote relationships by treating people with respect and pursuing excellence that makes it easier to provide great care.

At Smile Brands we believe culture matters. We believe that happier teams lead to happier patients, and we’ve got the happiest team in the dental industry. The organization has twice been recognized on Glassdoor’s Best Places to Work list – in fact, we are the second highest ranked healthcare provider in the U.S.

Smile Brands provides comprehensive business support services through exclusive long term agreements with affiliate dental groups, so dentists can spend more time caring for their patients and less time on the administrative, marketing, and financial aspects of operating a dental practice. The organization was founded in 1998 by a management team that included co-founder and CEO Steve Bilt and CFO Brad Schmidt. Through acquisitions and the opening of new dental offices, Smile Brands has become a dominant player in the dental space with a rapidly growing number of affiliated practices across 30 states.  Smile Brands’ primary equity sponsor is Gryphon Investors, a leading private equity investment firm focused on investing in physician-centric healthcare businesses.

Company info
Website

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