The Opportunity: Lead a community-changing, integrated dental practice in a state-of-the-art facility in Eastern North Carolina. Help build a brand new FQHC dental practice serving historically marginalized communities and provide affordable quality oral health services in a caring and respectful environment. Design an 8-chair practice, a school-based program and dental services integrated into our large medical Pediatric practice. While doing this important work, you can take advantage of state and federal loan repayment or High Needs Bonuses. The practice site will be in Aulander NC, near the beautiful Chowan River and under an hour from Suffolk, VA and Greenville, NC.
The Health Center: RCCHC emerged from needs in the community, is led by a board of our patients, and serves 18,000 patients annually. You’ll be part of a dynamic Executive Leadership team with a proven track record of mission-directed care since 2005. RCCHC celebrates the diversity of our staff and the community we serve; we work to create a more equitable, inclusive and diverse workplace to ensure everyone feels safe, valued and respected. Join our dedicated staff and create the team you’ve always wanted to lead to make dramatic improvements in your patients’ lives.
For more information, please visit the following link to the full Job Description:
Title: Chief Dental Officer
Reports To: Chief Executive Officer
Direct Reports: Staff Dentists, Hygienists, Dental Practice Manager, School Based Oral Health Coordinator
Classification/Category: Executive Level
Workgroup(s): Executive, Quality Improvement, Dental Operations
Work Status: Onsite
Salary Range: $154,050.93 - $197,283.57
Stipend(s): $50/monthly for mobile phone
Summary of Position
The Chief Dental Officer functions as the clinical leader for the oral health program. The Chief Dental Officer provides clinical oversight and direction to all dental services, including primary, secondary and preventive dental care, and related functional areas. The Chief Dental Officer ensures that the goals and objectives of RCCHC are realized through the professional and effective delivery of oral health services. The Chief Dental Officer is a key member of the Executive Team and works to ensure that the necessary processes and systems are in place to meet the organization’s strategic plan. This position collaborates with executive leadership and engages senior clinical leadership, administration, professional, and other staff throughout the organization to implement the oral health program, including the integration of oral, medical, and behavioral health care. The Chief Dental Officer will model behaviors and promote a culture consistent with the RCCHC mission, vision, values and standard of conduct.
RCCHC Mission, Vision and Values
Mission: Great care for everyone, every day.
Vision: Striving to be the premier healthcare provider, dedicated to and supported by the people we serve.
Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)ommitted
Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.
Ability to read, write and comprehend instructions in the English language. Communicate effectively. Interact in a respectful and professional manner with internal and external customers. Ability to gather and synthesize information. Able to travel to other RCCHC sites. Understanding of, and sensitivity to, the diverse populations, socioeconomic, cultural and ethnic backgrounds to the communities we serve.
- License to practice dentistry in North Carolina.
- D.D.S. or D.M.D.
- Completed Advanced Education in General Dentistry (AEGD) or General Practice Residency (GPR) residency preferred
- Additional advanced degree in business, public health, healthcare administration or related field of study preferred
- Experience managing an oral health program preferred
- Experience with project management, benchmarking, program development and evaluation preferred
- Knowledge of credentialing process, delineation of clinical privileges and peer review for dental staff.
- Knowledge of federal regulations governing dental care clinical staff.
- Demonstrated knowledge of quality assurance and risk management standards and processes.
- Knowledge of and skilled use of Electronic Dental Record system.
- Familiarity and experience with standards and processes established by Centers for Medicare and Medicaid Services (CMS), Occupation Safety and Health Administration (OSHA), Centers for Disease Control (CDC), American Dental Association (ADA), Joint Commission and regulatory entities.
- Demonstrated success in selecting and developing, motivating and directing high performing teams.
- Demonstrated success in establishing a wide range of business and professional relationships.
- Demonstrated expertise related to trends and issues, laws and regulations associated with the delivery of oral health services.
- Demonstrated success in leading and directing a dental care staff preferred.
- Provide leadership in the establishment and implementation of dental care delivery mechanisms, strategies, quality measures, productivity, standards and goals.
- Build strong business relationship and strategic partnerships both internally and externally to the organization, including with other Federally Qualified Health Centers (FQHC), North Carolina Community Health Center Association (NCCHCA), NC Oral Health Collaborative, and the University of North Carolina (UNC) and East Carolina University (ECU) Schools of Dentistry.
- Demonstrate a strong business acumen as well as substantial knowledge and expertise in the dental sciences. Analyze, synthesize and communicate complex data, clinical information, quality outcomes, business needs and related issues in an accurate, objective and straightforward manner.
- Solve problems, and make critical patient and management decisions supported by substantial financial analysis, clinical knowledge, and critical data based decision making.
- As necessary and assigned, personally provide all relevant dental services to patients.
- Personally direct, lead, coach and assess the performance of all staff members within the department. Effectively manage conflict, promote change and growth, and inspire the development of a highly effective team of professionals.
- Manage all relationships with oral health regulatory agencies, accreditation entities, network providers, and related concerns including Bureau of Primary Health Care, Health Resources and Services Administration (HRSA), CDC, National Association of Community Health Centers (NACHC), National Network for Oral Health Access (NNOHA), NCCHCA, local and state public health departments, public schools and other entities where children may be treated..
- Build consensus and focus within the organization as well as within and among various resources, vendors, and strategic partners
- Recruit, develop and direct a high performing oral health team by developing positive, collaborative relationship within and among all dental clinical staff. Develop a culture of dental care professionals who embrace an integrated approach to the delivery of services.
- Establish positive working relationships with area dental offices, other FQHCs in NC and VA, dentists, dental specialists, East Carolina University School of Dental Medicine and Community Service Learning Center, University of North Carolina School of Dentistry, East Carolina University Health and other hospitals, clinics, vendors including laboratory, equipment and information systems, and related organizations. Ensure the organization maintains a strong provider and referral network of dental offices, dentists, hospitals, physicians and ancillary providers able to meet the medical and dental care needs of patients served.
- Develop a favorable reputation for Dental Integrated Care of Aulander, school based program and other oral health programs. Develop effective working relationships with third party insurance resources. Minimize conflict, maximize services, and ensure patients treated by RCCHC consistent with the requirements set forth by those whom they are insured.
- Network throughout the region and the country to monitor operational performance and activity, and to establish relationships with key resources and affiliates including NNOHA.
- Contribute to the development and management of grants related to oral health
- Lead and direct the dental program’s quality improvement initiatives, in coordination with RCCHC quality improvement structure. Ensure metrics for clinical outcomes are consistently reviewed and provide direction of ongoing improvements in the quality of oral health care, including integration with medical and behavioral health care.
- Ensure all dental staff members are properly contracted, qualified, directed and motivated to provide patients high quality services and care.
- Ensure all patient records, charts, and all related documentation is maintained consistent with best practice in the dental care field and within all relevant laws and regulations. Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of operations.
- Provide advice and counsel to all clinical personnel on matters related to clinical care, patient grievances and related issues. Minimize risk and exposures to the organization by monitoring trends, managing issues, coaching staff and ensuring compliance with all clinical protocols and quality assurance guidelines.
- Ensure the safety of all staff and patients with regard to Blood and Air Borne Pathogen exposures including the prevention, mitigation, identification and timely and appropriate response to potential exposures.
Other job duties may be required that are not listed above.