Field Engineer (Remote)
- Employer
- Smile Brands
- Location
- Minneapolis, Minnesota
- Salary
- Salary commensurate with experience
- Closing date
- Jul 24, 2023
View more
- Position
- Dental Team Member
- Contract Type
- Permanent
- Job Type
- Full Time
Job Details
We are seeking a Field Engineer to join our team. A
Field Engineer is responsible for supporting multiple facilities' technology needs while specializing in at least one area of expertise. Installs, configures, tests, and troubleshoots servers, desktops, laptops, printers, routers, and network infrastructure equipment. Solves a variety of IT-related issues while working on multiple projects.
Duties & Responsibilities:
- Responsible for troubleshooting all manner of end-user IT problems involving dental practice applications and hardware
- Deployment of computer hardware, including advanced clinical systems and Windows-level applications
- Responsible for IT activities related to processes of user access, incidents, service interruptions, and planned downtimes; also, be responsible for documenting and communicating processes to IT to ensure consistent user experience
- Identify trends of recurring issues and manage problems by working with resources (internal and vendors) to achieve a permanent solution
- Ensure proper notification of ongoing issues to the team and any workaround solutions until a permanent resolution is established
- Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed
- Encourages, maintains, and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service
- Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data
Company
We are at over 650 affiliated dental offices all focused on a single mission; delivering Smiles For Everyone®. Smiles for patients, providers, employees, community partners. Everyone. Our entire culture is designed to promote relationships by treating people with respect and pursuing excellence that makes it easier to provide great care.
At Smile Brands we believe culture matters. We believe that happier teams lead to happier patients, and we’ve got the happiest team in the dental industry. The organization has twice been recognized on Glassdoor’s Best Places to Work list – in fact, we are the second highest ranked healthcare provider in the U.S.
Smile Brands provides comprehensive business support services through exclusive long term agreements with affiliate dental groups, so dentists can spend more time caring for their patients and less time on the administrative, marketing, and financial aspects of operating a dental practice. The organization was founded in 1998 by a management team that included co-founder and CEO Steve Bilt and CFO Brad Schmidt. Through acquisitions and the opening of new dental offices, Smile Brands has become a dominant player in the dental space with a rapidly growing number of affiliated practices across 30 states. Smile Brands’ primary equity sponsor is Gryphon Investors, a leading private equity investment firm focused on investing in physician-centric healthcare businesses.
- Website
- https://smilebrands.com/
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