Collections Agent (Remote)

Employer
Smile Brands
Location
Irvine, California
Salary
Salary commensurate with experience
Closing date
Mar 28, 2024

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Position
Dental Team Member
Contract Type
Permanent
Job Type
Full Time

Job Details

Smile Brands is one of the largest dental support organizations (DSO) in the U.S., we provide comprehensive business support services through exclusive long-term agreements with affiliate dental groups. Smile Brands has become a dominant player in the dental space with over 700 affiliated practices across 30 states. Our dedicated team members are all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our organization has been recognized on Glassdoor's Best Places to Work list three times. And we are proud to be the second highest ranked healthcare provider in the U.S.

We are seeking a Collections Agent to join our team. The ideal candidate is highly motivated, has customer service experience, works well in a fast-paced environment, and has excellent communication skills.

Essential Duties and Responsibilities

  • Promote company culture by providing excellent customer service: interact with customers, teams, and field staff in debt recovery efforts & dispute resolutions ●
  • Conduct outbound and inbound calls
  • Meet daily production and collections performance expectations to ensure business needs are met
  • Negotiate and secure payments from customers in an effort to resolve and prevent past due balances
  • Understand and explain account status and activity. May include credit history, ledger review, insurance benefits, etc.

Company

We are at over 650 affiliated dental offices all focused on a single mission; delivering Smiles For Everyone®. Smiles for patients, providers, employees, community partners. Everyone. Our entire culture is designed to promote relationships by treating people with respect and pursuing excellence that makes it easier to provide great care.

At Smile Brands we believe culture matters. We believe that happier teams lead to happier patients, and we’ve got the happiest team in the dental industry. The organization has twice been recognized on Glassdoor’s Best Places to Work list – in fact, we are the second highest ranked healthcare provider in the U.S.

Smile Brands provides comprehensive business support services through exclusive long term agreements with affiliate dental groups, so dentists can spend more time caring for their patients and less time on the administrative, marketing, and financial aspects of operating a dental practice. The organization was founded in 1998 by a management team that included co-founder and CEO Steve Bilt and CFO Brad Schmidt. Through acquisitions and the opening of new dental offices, Smile Brands has become a dominant player in the dental space with a rapidly growing number of affiliated practices across 30 states.  Smile Brands’ primary equity sponsor is Gryphon Investors, a leading private equity investment firm focused on investing in physician-centric healthcare businesses.

Company info
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