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Director, Clinical Operations (Hybrid)

Smile Brands
Schaumburg, Illinois
Salary commensurate with experience
Closing date
Dec 16, 2023

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Dental Team Member
Contract Type
Job Type
Full Time

Job Details

At Smile Brands, we believe in Smiles for Everyone®. The simple idea that every interaction is an opportunity to create happiness. Our VP, Clinical Operations continually supports this mission across our company of over 7,500 dedicated team members at nearly 700 affiliated dental offices. In this role, you will work directly with our President of Clinical Operations as you execute our clinically led operational strategy across all affiliated dental offices. You'll ensure achievement of major clinical initiatives through effective planning, roll out, training and adoption.

Duties and Responsibilities
  • Build and continually update an operational analysis for the current affiliate offices to gain a solid understanding of current operating models and technology.
  • In partnership with business leadership, refine and execute the annual strategic plan for clinical affairs.
  • In partnership with finance and operations, build business cases for new initiatives and track/ensure achievement of financial and operational goals for existing initiatives.
  • Project manage clinical initiatives including documentation of tasks and major milestones, alignment of resources, business updates, training, adoption, outcomes, and more.
  • Build organizational wide alignment against a common clinical operating framework, including the roll out of new technology.
  • Monitor policies, procedures, and protocols to ensure compliance with best practices and industry standards/regulations.
  • Research and track dental advancements to make recommendations to the President of Clinical Operations.


We are at over 650 affiliated dental offices all focused on a single mission; delivering Smiles For Everyone®. Smiles for patients, providers, employees, community partners. Everyone. Our entire culture is designed to promote relationships by treating people with respect and pursuing excellence that makes it easier to provide great care.

At Smile Brands we believe culture matters. We believe that happier teams lead to happier patients, and we’ve got the happiest team in the dental industry. The organization has twice been recognized on Glassdoor’s Best Places to Work list – in fact, we are the second highest ranked healthcare provider in the U.S.

Smile Brands provides comprehensive business support services through exclusive long term agreements with affiliate dental groups, so dentists can spend more time caring for their patients and less time on the administrative, marketing, and financial aspects of operating a dental practice. The organization was founded in 1998 by a management team that included co-founder and CEO Steve Bilt and CFO Brad Schmidt. Through acquisitions and the opening of new dental offices, Smile Brands has become a dominant player in the dental space with a rapidly growing number of affiliated practices across 30 states.  Smile Brands’ primary equity sponsor is Gryphon Investors, a leading private equity investment firm focused on investing in physician-centric healthcare businesses.

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