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Director of Market Operations

Smile Brands
Salt Lake City, Utah
Salary commensurate with experience
Closing date
Dec 19, 2023

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Dental Team Member
Contract Type
Job Type
Full Time

Job Details

Are you highly organized and passionate about creating awareness for dental practices dedicated to providing top notch care? Do you know the ins and outs of managing the operations for up to 11 busy dental offices? Do you enjoy maximizing market growth, finding unique ways to achieve goals and objectives, and helping practices that give patients an exceptional dental care experience? If these questions make you smile, read on! We've got the ideal job for you with Monarch Dental in our Utah market.

Your Role as Director of Market Operations

You'll be an important member of the operations team, working closely with the COO to meet the operation needs of 11 practices in a $15 million market. You'll be directing and overseeing business services within the market, including providing cost and operation analyses to determine the most effective path to achieve financial objectives. Plus, you'll oversee staff operations, business planning and budget development for each district. You'll also be:
  • Ensuring flawless execution of operational standards, and ensuring services are compliant with professional standards, state and federal regulatory requirements
  • Analyzing financial trend data and taking action on areas of opportunity, while balancing operations costs
  • Recruiting, hiring, and developing Managers capable of building teams that provide exceptional patient care
  • Supervising district Office Managers and coaching, giving performance appraisals and corrective action when necessary
  • Communicating with Office and Dental leadership to ensure they have necessary support
  • Leveraging market advertising, marketing and sales to each office's best advantage
  • Engaging with providers to build strong relationships while supporting them and ensuring their success

What's It Like to Work at Smile Brands?

We believe in building a happy, harmonious work environment where you love what you do-and our culture supports that. You'll have room for growth, the opportunity to advance in your career, and even the chance to explore new professional options both locally and nationally.


We are at over 650 affiliated dental offices all focused on a single mission; delivering Smiles For Everyone®. Smiles for patients, providers, employees, community partners. Everyone. Our entire culture is designed to promote relationships by treating people with respect and pursuing excellence that makes it easier to provide great care.

At Smile Brands we believe culture matters. We believe that happier teams lead to happier patients, and we’ve got the happiest team in the dental industry. The organization has twice been recognized on Glassdoor’s Best Places to Work list – in fact, we are the second highest ranked healthcare provider in the U.S.

Smile Brands provides comprehensive business support services through exclusive long term agreements with affiliate dental groups, so dentists can spend more time caring for their patients and less time on the administrative, marketing, and financial aspects of operating a dental practice. The organization was founded in 1998 by a management team that included co-founder and CEO Steve Bilt and CFO Brad Schmidt. Through acquisitions and the opening of new dental offices, Smile Brands has become a dominant player in the dental space with a rapidly growing number of affiliated practices across 30 states.  Smile Brands’ primary equity sponsor is Gryphon Investors, a leading private equity investment firm focused on investing in physician-centric healthcare businesses.

Company info

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