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Assistant Manager

Pacific Dental Services (PD)
Closing date
Nov 11, 2020

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Contract Type
Job Type
Full Time
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Job Details


Now is the time to join Davie Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!


The role of the AOM is to assist the Operations Manager in achieving the financial performance and revenue growth strategy for their location(s). The AOM needs to work with their Operations Manager to understand and leverage our knowledge of dental services in their local market, using best practices for patient acquisition and retention. The AOM, in the absence of the OM, provides the leadership and guidance to achieve individual and team success. The AOM supports and drives PDS’s mission and culture for their location(s).

- Acts as the manager in the Operation Manager's absence
- Plans and prepares work schedules and assigns employees to specific duties
- Work with staff to help develop successful patient communication skills and facilitate learning
- Driving year over year revenue and profit growth
- Ensure adherence to cash management and accounting protocols
- Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit.
- Maintains an appropriate professional appearance and demeanor in accordance with Company policy
- Ensures compliance with Company policies, as well as State, Federal and other regulatory bodies
- Creating an environment that promotes PDS culture and values daily. Delivering a Perfect Patient Experience
- Provide effective leadership, coaching and mentoring in an effort to identify and implement opportunities for improvement
- Adheres to office values based on the PDS “We Believe” statement in order to ensure that all team members continually focus on the Perfect Patient Experience so that every patient has a positive experience in the office
- Ensures adherence to criteria with respect to facility cleanliness and maintenance
- Lead and participate in daily huddles and meetings as required
- Other duties and responsibilities as assigned

- High School Diploma or general education degree (GED)
- One or more years of complex business and/or managerial experience
- Knowledge of Word, Excel, PowerPoint, and other software applications

- Bachelor’s or Master’s degree preferred
- Prior course work or on-the-job training in the fields or dentistry, insurance, or business preferred

- Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
- Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
- Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
- Requires knowledge of Dental Plans, fees, general plan design, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements.
- Skills required include use of knowledge of WORD, EXCEL and other software applications, and use of standard office equipment.
- Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
- Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
- Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization.
- Ability to read, analyze, and interpret common financial reports, and legal documents.
- Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, or other members of the business community.
- Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
- Ability to interpret and apply policies and procedures.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction.
- Strong commitment to educational advancement.
- Flexibility in adapting processes to meet unique needs.
- Assistant Operations Manager, ASSTMGR, 01-09-2012 Page 3 of 3
- Ability to communicate effectively and present information, both verbally and in writing.
- Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle employee relations issues.
- Organizational ability by demonstrating a systematic approach in carrying out assignments.
- Very orderly and excels at cutting through confusion and turning chaos into order.
- Demonstrates a strong ability to identify, analyze, and solve problems.
- Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused.
- Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
- Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
- Ability to create presentations and use outstanding presentation skills.

Pacific Dental Services is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.



Pacific Dental Services (PDS), one of the country’s leading dental support organizations, provides a full scope of business and administrative support services to dentists, including marketing, real estate, payroll, human resources, billing and accounting. Founded in 1994, PDS provides business support services for more than 530 dental practices across the United States.

In 2012, PDS was recognized by Inc. Magazine’s Hire Power Awards, ranking 4th on Inc.’s list of the “Top Ten Heroes of the American Economy.” PDS also ranked 1st on the Hire Power Awards list in the health industry and 2nd on Inc.’s list of top job creators in the State of California.

With PRIVATE PRACTICE+®, the innovative business model from PDS, clinicians have true autonomy --plus benefit from a support structure that is second to none. Every PDS-supported clinician has the autonomy to lead their team in Clinical Excellence, while the PDS business management team handles the administrative duties. PDS handles the business support services so clinicians can focus on what they love: dentistry.

Company Contact Information:

Pacific Dental Services, Inc.

17000 Red Hill Avenue

Irvine, CA 92614


Find Us
(860) 440-0635
Job Target
600 Summer Street
5th Floor
United States
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