Healthcare Call Center Representative

Location
Brentwood, Tennessee
Salary
Hourly + benefits
Posted
Jul 16, 2021
Closes
Jul 26, 2021
Contract Type
Permanent
Job Type
Full Time

We are dedicated to delivering the highest standard of patient care in a welcoming, supportive environment. We are committed to and value people.. our patients, our providers, our team members. With empathy and compassion, our teams support patients on their path to better oral health and a confident smile

Due to our growth, we are adding a Call Center Representative to our team in our Practice Support Center in Brentwood, TN! Candidates with dental front office or call center experience are strongly preferred; however, candidates with healthcare call center experience are also preferred.

Responsibilities:

  • Accept inbound patient calls for our dental practices
  • Assessing patient need and routing appropriately
  • Track patient calls and provide documentation
  • Verify patient insurances and input patient information
  • Call existing patients to schedule appointments
  • Assist the practices and marketing team with community marketing efforts as needed

Qualifications & Skills:

  • Minimum 2 years experience in customer service
  • Minimum of 1 year experience in a call center environment
  • Superior oral and written communication skills
  • Positive, high energy, and supportive approach to working with patients
  • Ideal candidate will have experience in Dental or Healthcare environments

Equal Opportunity Employer